The products are delivered to the address indicated by the consumer on the purchase order.
The consumer is held to check the state of the packing of the goods to the delivery and to announce the damage which had to the conveyor on the delivery order, like at the company, within one week.
The consumer can, with his request, to obtain the sending of an invoice to the bill-to-address and not to the address of delivery by validating the option envisaged to this end on the purchase order. With regard to forwarding, we work primarily with Colissimo. As soon as we proceed to a sending, you receive an email of information immediately.
THE POST OFFICE
To reduce to the maximum the transport charges, all the products of weak or average obstruction are dispatched by a postal service Colissimo. In addition to the fact of being economic, this service delivers in 48H in all France and the possibility offers to you of recovering the products ordered from your post office close to the address of delivery in the event of absence of the place of initial delivery at the time of the presentation of the factor. Concretely, if you miss the day of the delivery, your factor will leave you a transit advice note in your letter-box, which will enable you to withdraw your parcel at your post office during the opening hours, within 15 day. Colissimo Suivi is a highly reliable service. However, it may be, as in any forwarding, which there can be a delay of delivery or which the product is mislaid. In the event of delay of delivery compared to the date that we indicated to you in the email of forwarding, we ask you to announce us this delay by sending an email to us. We will then contact the Post office to make start an investigation. A Poste investigation can last up to 21 days as from the date of beginning of the investigation. So during this time, the product is found, it will be rebooked immediately in your residence (majority of the cases). If on the other hand the product is not found at the end of the 21 days deadline of investigation, the Post office regards the parcel as lost. It is only at this time that we can return you a product of replacement, with our expenses. If the ordered products were not available any more at this time, we would refund you assembling it of the products concerned with the loss of the conveyor. If the products were still available, but had changed selling prices on the site, we would apply the new selling prices, either by refunding you by cheque of the difference, or by requiring a complementary cheque relating to this price difference. We decline any responsibility as for lengthening for the delivery periods because of the conveyor, in particular in the event of loss of the products or strike.
Problems of delivery because of the conveyor
Any anomaly concerning the delivery (damages, produced missing compared to the delivery order, damaged parcel, broken products…) will have to be imperatively indicated on the delivery order in the form of “handwritten reserves”, accompanied by the signature of the customer. The consumer will have in parallel to confirm this anomaly by addressing to the conveyor in the two (2) following working days the delivery date a mail recommended with acknowledgement of delivery exposing the aforementioned complaints. The consumer will have to transmit copy of this mail by fax or simple mail to our customer service:
EURL TEXLED, 2 impasse des noyers, 81240 albine, FRANCE
Errors of delivery
a: the consumer will have the very same day to formulate near the company delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and/or nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order. Any complaint formulated beyond this time will be rejected.
b: the formulation of this complaint near the company could be made: - while connecting you on our site in the heading “follow your order”” where, after having entered your number of customer, you will be able to ask us your question through the menu to contact us by specifying the reference of the order well.
C: Any complaint not carried out in the rules defined above and the time limits could not be taken into account and will release the company of any responsibility with respect to the consumer.
D: With reception of the complaint, the company will allot a number of exchange product (S) concerned (S) and will communicate it by e-mail, fax or telephone with the consumer. The exchange of a product can take place only after attribution with the consumer of a number of exchange according to the step presented above.
E: In the event of error of delivery or exchange, very produced to exchange or refund will have to be turned over to the company as a whole and in its packing of origin, in Colissimo Recommandé, to the following address:
EURL TEXLED, 2 impasse des noyers, 81240 albine, FRANCE
To be accepted, any return will have to be announced as a preliminary to the Customer service of the company.
The expenses of sending are with your load, except if it would prove that the taken again product does not correspond to the declaration of origin made by the consumer in the good of return.
